Global Connect Outsourcing

Where innovation meets impact!

Transform your business today

About Us

Global Connect Outsourcing (GCO) is a South African Business Process Outsourcing (BPO) company with a footprint in Australia.

Our Transformative Vision is to revolutionise customer experience (CX) through the power of our people. We believe that passionate and highly skilled individuals are the key to creating exceptional customer interactions.

At GCO, we don't just hire talent – we invest in it. Our SETA accredited Skills Development Academy provides young South Africans with a strong foundation in best practices in CX. But that's not all, through our unique partnership with a European Digital Skills Institute, we also ensure our people are digitally savvy. This not only equips GCO with a highly skilled workforce today, but a sustainable talent pool ready for the future.

How do we do this? Through Impact Sourcing our targeted recruits are thoroughly trained in the core principles of exceptional CX and industry standards. This ensures they have the knowledge and skills to excel from day one. By investing in our people, we cultivate the next generation of CX leaders, establishing a vibrant and dynamic workforce.

We offer a compelling partnership built on three key pillars:

Innovation

Exceptional Skills

Social Responsibility

With GCO it is more than just outsourcing. We join forces with companies, like yours, that are dedicated to making a positive impact – both on your customer experience and the future of South Africa's youth.

When you choose GCO, you gain access to a team fuelled by innovation and driven by purpose.
Together, let's revolutionise customer experience and create a lasting impact!

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Why Choose Us

WE INVEST IN OUR PEOPLE

Our people are empowered through our SETA Accredited Training Academy and a European Digital Institute, equipping them with future-ready skills.

OMNICHANNEL ENGAGEMENT

Manage all interactions across your customers' preferred platforms in one central hub.

INNOVATIVE SOLUTIONS

Our technology platform empowers you with AI Quality Management, Sentiment Analysis, Speech Analytics and advanced insights reporting.

SERVICE DELIVERY

We specialise in customer service and offer a suite of inbound, outbound and non-voice solutions. Our capabilities extend to sales, collections and back-office operations.

INSPIRING WORKSPACES

Our unique office spaces fosters a serene & inspiring environment, designed to empower individuals & cultivate a culture of happiness and productivity.

SOCIAL IMPACT

At GCO we contribute to empowering young South Africans which creates a lasting positive social impact.

Our Services

Customer Experience (CX) Management

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At GCO, we pride ourselves on being at the forefront of Customer Experience (CX) management:

  • Our exceptional proficiency in leveraging customer interactions and communications sets us apart as a leader in the field.
  • We skillfully manage a diverse array of customer touchpoints, encompassing inbound and outbound calls, emails, live chats, and social media engagements.

Our comprehensive expertise enables us to effectively navigate intricate customer interactions, ensuring the delivery of consistently positive and enriching experiences for your business and your customers.

Back Office Processing Solutions

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Streamline your operations with GCO's Back-Office Processing Solutions.

  • Is your team's productivity and growth hindered by the overwhelming burden of paperwork and administrative tasks?
  • Are vital resources being diverted to data entry, accounts payable, or HR documentation instead of fueling your business's expansion?

GCO provides the ideal solution with our back-office processing services.

We offer a robust suite of services meticulously designed to:

  • Optimise your operations
  • Allow your team to concentrate on core business objectives that include your customers and your financial performance.

By partnering with GCO, you can elevate your efficiency and redirect your focus to what truly drives your success.

Debt Collection

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Are lost revenue and customer dissatisfaction causing undue strain on your business?

We can help you revitalise your revenue and enhance customer satisfaction:

  • Creating exceptional customer engagement by delivering personalised interactions and leveraging data-driven insights.
  • Transforming overdue accounts into loyal customers through our ethical and customer-focused debt collection practices.

With GCO, you can restore financial health and build lasting, positive relationships with your clientele, ensuring both immediate and long-term business success.

Inbound and Outbound Sales Solutions

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Process Outsourcing (BPO) solutions tailored for the financial services and insurance sectors.

We specialise in:

  • Generating quality leads.
  • Converting inquiries through trust-building communication
  • Optimising campaigns using advanced analytics.

Our efficient and cost-effective solutions let you focus on core business activities while GCO drives your sales growth.

Partner with us to enhance your operational efficiency and achieve remarkable business expansion.

Our Partners

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Ready to elevate your customer service and partner with a team committed to excellence and social impact?

Book an appointment with GCO now to discover how our innovative and empathetic approach can revolutionise your business.

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Connect with us to achieve your business objectives:

  • Experience world-class customer service solutions.
  • Collaborate with a team that’s skilled, diverse, and purpose-driven.
  • Contribute to empowering young South Africans and creating future leaders.

Let’s make your Vision a Reality!